Customer Support

Tools

• FeedBok: Capture feedback, feature requests, and support messages directly from your app.
• Crisp: Live chat and ticketing for real-time user support.

Setup

FeedBok

1. Create a FeedBok Account:
   • Sign up at FeedBok.
   • Create a new project in your dashboard.
   • Copy the embded code from Onboarding or Widget and add it into your website.
2. Enable in config:
   shared/config.ts

   customerSupport: {
       enable: true,
   },
   

Crisp

1. Create a Crisp Account:
   • Sign up at Crisp.
   • Create a new website in your Crisp dashboard.
   • Copy the CRISP_WEBSITE_ID from the Integrations menu under the HTML option.
2. Set environment variable:
   .env

   CUSTOMER_SUPPORT_ID="YOUR_CRISP_WEBSITE_ID"
   

3. Enable in config:
   shared/config.ts

   customerSupport: {
       enable: true,
   },
   

Usage

• Real-time support – Chat with users using Crisp (if enabled).
• Feedback capture – FeedBok collects bug reports, feature requests, and general feedback.
• Manage requests – Track, reply, and organize messages in the FeedBok dashboard.
• Prioritize improvements – Turn user feedback into actionable insights for your roadmap.
• Universal – Works for any web app, SaaS, or project without changing the workflow.