Customer Support

Tools

• Crisp: Live chat and ticketing for real-time user support.

Setup

1. Create a Crisp Account:
   • Sign up at Crisp.
   • Create a new website in your Crisp dashboard.
   • Copy the CRISP_WEBSITE_ID from the Integrations menu under the HTML option.
2. Set environment variable:
   .env

   CUSTOMER_SUPPORT_ID="YOUR_CRISP_WEBSITE_ID"
   

3. Enable in config:
   shared/config.ts

   customerSupport: {
       enable: true,
   },
   

Usage

• Open chat widget – the Crisp chat appears on your site once enabled.
• Respond to users – reply to messages from the Crisp dashboard.
• Manage tickets – track conversations and support requests in Crisp.